The lack of professionalism in sourcing agents is a major concern for all global buyers, it has been a so controversial issue that individuals have heated debate over the advantages and disadvantages of hiring Sourcing Company in China. Numerous buying offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing this they shift the buyers’ attention to their particular services and advertise that they may never resort to this unethical behavior.
However, it should be admitted that all are in essence agents, and they are generally all very likely to fall into this lapse, but couple of them shed much light on answers to this matter. The difficulty is just due to human nature. For example, a number of them may have mixed feelings once they provide the quotations with their clients, they could ask themselves, “I discovered so amazing a supplier for my client, plus they get so good price, shouldn’t I deserve some thing?” “The packaging and shipping cost me so much, plus it took us a a substantial amount of effort in talking to this supplier, do you work with my clients only to make ends meet?”
A standard practice is that some suppliers willingly give sourcing consultants or translators an amount of hidden commission to be able to win an order or even the latter asks for kickbacks from your suppliers, however, this practice is not only unethical and unprofessional, but in addition practically unsustainable, because although unlikely in the future the suppliers could tell the facts to the buyer, the sourcing agent would find himself merely a tool for your suppliers and, even worse, end up being no long trusted by the client.
The best and very likely the only real option is to facilitate a sustainable system that enables the sourcing agent to become fully incorporated into the buyer’s virtual office. Your client should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, while the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try some of the methods below:
Provide payment proof for each and every transaction with all the suppliers and shippers. This could include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. This way, the first sum total in procuring the goods can be simply tracked and calculated.
Present detailed contact details of all of the suppliers and shippers to the client. Moreover, if the client has to communicate with them for just about any clarification purposes, in the event the suppliers usually do not understand English, the smosbr agent should offer translation help to facilitate the clarification process.
Say no to any kind of hidden commission from your suppliers, stay impartial and objective in choosing suppliers for your client’s requirement. Always stay answerable and ready to accept the suppliers, provide the buyer’s requirements to them in a timely manner, show for the suppliers that the buyer’s interests are physically and constantly represented.
In the client’s request, make tours for the suppliers for quality checking, pre-delivery inspection, trouble shooting, technical support, etc and be sure the suppliers fix all issues worried about the goods before and after the delivery from the goods.
The customer can try a number of the methods below:
Provide a reasonable sourcing fee.. When possible, help the agent create an Email ID inside the name of the employer’s company so he can more convincingly represent the buyer in working with the suppliers, likewise, the roll-out of Chinese website to buy stuff may also carry out the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc on the agent’s end. Motivation measures: As the cooperation reaches an extremely stable and mature level, it may worth consideration to offer you retainer fee or performance bonus to the agent according to savings achieved.